Frequently Asked Questions
Our FAQs
What is Koi+ and how does it work?
Koi+ is an innovative fintech that allows you to manage your finances from a mobile app. We offer two wallets: a fiat money wallet and a digital wallet for cryptocurrencies. You can transfer money between your accounts, send money to other banks and buy or sell cryptocurrencies quickly and securely.
Is it safe to use the Koi+ app?
Yes, at Koi+ we implement the highest security standards to protect your transactions and personal data. All transactions are encrypted and we have multiple layers of protection to ensure the safety of your money and cryptocurrencies.
Can I make transfers between banks from Koi+?
Yes, Koi+ allows you to send funds to other banks’ accounts quickly and easily. In addition, you can make transfers between your own accounts within the same application.
How can I buy or sell cryptocurrencies on Koi+?
Our platform allows you to trade cryptocurrencies directly from the app. You can buy, sell and transfer cryptoassets easily and securely, using your integrated digital wallet.
Do I need advanced knowledge to use the app?
No, Koi+ is designed to be intuitive and easy to use. Whether you are new to the digital financial world or already experienced, our app offers a simple interface for you to manage all your finances in one place.
What currencies can I use in Koi+?
Koi+ allows you to trade fiat currencies such as dollars or colones (depending on the country), as well as various cryptocurrencies. We are continually expanding the currency options available to give you more flexibility.
What are the fees for using Koi+?
Fees vary depending on the type of transaction you make. Some transfers within the app may be free, while others, such as bank transfers or cryptocurrency transactions, may have fees. You can check our fees section in the app or on the web for more details.
Can I access Koi+ from anywhere?
Yes, you can access Koi+ from anywhere as long as you have an Internet connection. The app is available for download on Android and iOS mobile devices.
What to do if I have a problem with the app?
If you experience any problems or have additional questions, you can contact our support team directly from the application or through our website. We are here to help you.
Is Koi+ available in my country?
Koi+ is currently available in Costa Rica and we are in the process of expanding to other Central American countries. Stay tuned for updates on when we will be coming to your country.