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Privacy Policy

Koi+ Privacy Policy

Last updated: April 27, 2025

At Koi+ we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, store and protect your information when using our mobile application and our services.

1. Information We Collect

To provide you with a personalized and secure experience, we may collect the following types of information:

  • Personal data: Name, email address, phone number, personal identification information and banking details.

  • Financial information: Details of your transactions, wallet balances and cryptocurrency-related activities.

  • Usage data: Information about how you use our app, such as your preferences, pages visited and features used.

  • Device information: IP address, device type, operating system and other technical data necessary to improve the experience on our platform.

2. How We Use Your Information

We use your information for the following purposes:

  • Providing our services: To process your transactions, manage your accounts and facilitate sending and receiving money.

  • Improving user experience: To optimize our app and personalize content and recommendations.

  • Security and fraud prevention: To protect your data and prevent unauthorized activities.

  • Legal compliance: To comply with our regulatory obligations and respond to requests from competent authorities.

3. How We Share Your Information

Your personal information will only be shared with third parties in the following cases:

  • With service providers: Only with third parties who help us offer our services, such as payment processing providers, who are obligated to comply with high standards of security and confidentiality.

  • For legal reasons: If necessary to comply with a law, regulation or legal process.

  • With your consent: In case we request to share your information for any additional reason, we will ask for your prior consent.

4. Protection of Your Information

At Koi+, we implement advanced technical and organizational measures to ensure the security of your personal data. We use encryption, two-factor authentication and other security practices to prevent unauthorized access, alteration or disclosure of your information.

5. Your Rights Regarding Your Information

You have the right to:

  • Access your personal data and request a copy of it.

  • Rectify any incorrect or incomplete data.

  • Request the deletion of your data, in cases permitted by law.

  • Restrict the use of your data under certain circumstances.

To exercise any of these rights, you can contact us through [email protected] or through our contact form.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. At the end of this period, your data will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

We use cookies and other similar technologies to improve your experience on our website and app. Cookies help us remember your preferences and collect usage data. You can configure your browser to reject cookies, although this may affect some functionalities of our platform.

8. Updates to This Policy

We may occasionally update our Privacy Policy to reflect changes in our services or applicable legislation. We will notify you of any significant changes through a notice in our application or website.

9. Contact

If you have any questions or concerns about this Privacy Policy, or about the handling of your personal data, you can contact us through: